This highly-rated course boasts a 4.0-star-star rating from 1,182 reviews and has successfully guided 21,823 students in mastering Other IT & Software skills. Featuring of expert-led content delivered in English, this course offers thorough training to enhance your Social Science expertise. The course details were last updated on December 24, 2024. This coupon code is brought to you by Anonymous.
- Expired on March 04, 2025
- Last Update: March 04, 2025
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Price:
19.99 $9.99 $
About This Course
On this course, you will learn how the different levels of IT technical support work, some of the topics included on this course are as follows:
* Service Level Agreements (SLAs) - expected level of service availability
* Data Protection - how to ensure that data within your organisation is kept secure.
* Assessing User Ability when dealing with support requests as is unique from user to user
* How to ensure passwords are secure in a modern computing environment
* Ticket escalations and priority exceptions for issue troubleshooting
Also included on this course are some insider tips, such as how to build useful contacts within your company when you're working at desktop support level. Although this is possible at any level, I've found this be easiest at level 2 as you are more likely to move around to fix issues.
The key element to providing quality technical support is to ensure that you keep your knowledge up-to-date, some of this can be achieved through additional experience, whilst you can also give this somewhat of a boost by gaining additional technical certifications, which can be especially useful in the early stages of your career within desktop support (level 2), as well as infrastructure and technical support (level 3)
