This highly-rated course boasts a 0.0-star-star rating from 0 reviews and has successfully guided 368 students in mastering IT Certifications skills. Featuring of expert-led content delivered in English, this course offers thorough training to enhance your Social Science expertise. The course details were last updated on December 24, 2024. This coupon code is brought to you by Anonymous.
- Expires on: 2025/09/15
- Last Update: September 12, 2025
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Price:
94.99 $0 $
About This Course
The ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM) certification validates the expertise required to configure, implement, and maintain ServiceNow’s ITSM applications. This credential is ideal for consultants, administrators, and IT professionals who want to specialize in deploying ServiceNow’s IT Service Management solutions to streamline IT operations and enhance service delivery.
This course follows the official CIS-ITSM exam objectives and provides in-depth coverage of ITSM application configuration, process design, and platform integration. You will develop the knowledge necessary to align ServiceNow with ITIL best practices, ensuring organizations can efficiently manage incidents, problems, changes, requests, and service catalogs.
Core areas of focus include:
Incident & Problem Management: configuring workflows, SLAs, escalations, and root cause analysis processes
Change & Release Management: setting up CAB approvals, managing change models, and supporting deployment plans
Request Management & Service Catalog: designing catalogs, managing request fulfillment, and automating approvals
Knowledge Management: implementing knowledge bases, article workflows, and knowledge-centered support practices
Configuration Management (CMDB): establishing relationships between CIs, maintaining data integrity, and enabling service mapping
Performance Analytics & Reporting: creating dashboards, KPIs, and reports to measure IT service performance
Integrations: connecting ITSM processes with other enterprise systems to achieve unified service delivery
The course includes practice exams that simulate real-world ITSM implementation scenarios, such as resolving incident escalations, handling change conflicts, or building service catalog workflows. Each practice question is supported by detailed explanations, helping learners understand both the correct answers and best-practice approaches.
By completing this preparation, you will be fully equipped to pass the CIS-ITSM exam and excel in roles such as ServiceNow ITSM Consultant, IT Process Specialist, Implementation Engineer, or Platform Administrator, enabling organizations to optimize IT operations through ServiceNow.
